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Admission 2013-14
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FAQ

Imp. Note :: Faq's are just to help you to follow the correct path and it would be advisable to all students to read the instructions properly before filling the form. For any help and further assistance please call to our call center representatives on ( 1860180181_ )
S.No Type Of Queries Solution
1 Profile Correction   
  (a) Name correction All the corrections can be done by the candidate himself/herself before paying the fees through edit option available in the form itself but after the fee payment candidate has to call to our call center deartment and candidate can also log a request or complaint for the same through or support center so we can help you to move  to the right direction. For that please follow the below address:: http://support.jnuonline.in/
  (b) Date of birth correction
  (c)  State and City correction
  (d) E-mail id correction
  (e) Mobile number correction
  (f) Adress correction
2 Eligibility Queries   
  (a) What is the eligibility for  JNU Entrance Examination To see the eligibility of all the courses please see the prospectus which is available on jnuonline.in and see the below steps to find the prospectus path::  (a) Go to jnuonline.in (b) Click on Prospectus option given on home page. (c) Click on prospectus to see the details.  If you still not able to gather the information of any particular course or any thing related to your admission please do call us on our helpline no. (1860 180 181_ )                                                                                                    
  (b) Percentage for all course 
  (c) What is the eligibility for Net JRF course .
  (d) What is the  eligibility for blind candidates .
  (e) What is the eligibility for SC/ST/OBC  and general category.
  (f) What is the eligibility for international student 
  (g) What is eligibilty for M.phi/P.hd
  (h) What is eligibility for phisycally handicaped student apply
  (I) What is the eligiblity Women's Studies Programme
3 Category Change  
  (a) Category  change for OBC ,GENERAL ,SC/SC ,CREAMY LAYER  or NON CREAMY LAYER All the corrections can be done by the candidate himself/herself before paying the fees through edit option available in the form itself but after the fee payment candidate has to call to our call center deartment and candidate can also log a request or complaint for the same through or support center so we can help you to move  to the right direction. For that please follow the below address:: http://support.jnuonline.in/
4 SUBJECT CORRECTION   
  (a) Correction of subject in the form. Subject corrections can be done by the candidate himself/herself before paying the fees through edit option available in the fom itself but after the fee payment candidate has to call to our call center deartment and you can also request for the changes as well as you can log a request and complaint for the same through or support center so we can help you to move to the right direction. For that please follow the below address:: http://support.jnuonline.in/
  (b) Student filled the wrong  subject in academic detail.
5 Exam Center Correction   
  (a)Wrong exam center filled in the form. Candidate can select the preffered examination center available in the form and before paying the fees candidate can change the the center as well but after the payment of fees center cannot be change, so student has to be very careful and it would be suggestable to review the form before paying the fees.
  (b)wrong exam center update in admit card
6 Issue in Form Filling  
  (a) How do we  get Application number and password after filling the form. (a) Once you insert all your details in the form you need to enter a unique password for your application form security and once you click on proceed in the form you will also receive a confirmation message and a mail which will have your new application no. and password. (b) Please change the browser if proceed optiion is not working and if the problem continues even after changing the browser please calls us on our helpline 1860 180 1811. (c) Edid option is given in the form and you just need to click on edit button and then you can make the changes.
  (b) Proceed option is not working 
  (c) How  we can edit  our form details
   
7 Academic Detail correction   
  (a)Correction in qualification detail  All the corrections can be done by the candidate himself/herself before paying the fees through edit option available in the fom itself but after the fee payment candidate has to call to our call center deartment and you can also request for the changes as well as you can log a request and complaint for the same through or support center so we can help you to move you to the right direction. For that please follow the below address:: http://support.jnuonline.in/
  (b) Name of Board correction
  (c) Passing of year correction
  (d) Subject and paper correction
  (e)Name of school/collage/institute /district correction
  (f)Percentage ,Marks and CGPA correction.
8 Fee Payment Related   
  (a)Admission Fee Please see the checklist page for registration, Admission & course fee in prospectus available on jnuonline.in
  (b) Registration Fee Please see the checklist page for registration, Admission & course fee in prospectus available on jnuonline.in
  (d)Course fee Please see the checklist page for registration, Admission & course fee in prospectus available on jnuonline.in
9 Forgot Application Number  
  (a)Forgot Online Application form number. If you forgot your application number then please check your mail box or message box as you already received an automated message and mail when you filled the form.
  (b)How can we get the offline application form. To get the offline application form please send a DD to JNU and DD must be in the name of Jawahar Lal Nehru payable at New Delhi. (OR) You can purchase the form from at the university counter.
10 Forgot Password  
  (a)Forgot the password for online application form. If you forgot your Password then please check your mail box or message box as you already received an automated  message and mail at the time of filling  the form.
  (b)Not recive the password on mobile. Please call our helpline no. (1860 180 181_) or click on forgot password and password will come in your mailbox mention in the application form.
11 Result Related Queries.  
  (a)Dates of declaration of result Please see the prospectus available on jnuonline.in
  (b)Where I can get the result. Please see your results on your logins as all the details updated on your login only.
12 Previous Years Question Papers  
  (a) For how many years of question papers are available ?  5 Years 
  (b)What is the cost of Previous years question paper. Prices are available in prospectus Page number 80 and prospectus is available on jnuonline.in
  (c)Where we can get Previous years question paper. You can get the previous year paper from the university counter or you can send a DD in the name of Jawahar Lal Nehru payable at New Delhi as per the prices mention in the prospectus page no. 80 and we will send you the papers.
13 Regarding Prospectus  
  (a)Where we can get general prospectus. Prospectus is available on jnuonline.in
  (b)How much the cost of prospectus  Please see the checklist page for in prospectus available on jnuonline.in
14  Process of Payment  
  (a)Mode of payment Through DD(Only for OMR candidateas), E-Slip & Online Debit Credit.
  (b)How we can generate E-slip. After the completion of form please click on make payment on your login and generate the E-Slip.
  (c)Where we can submit E-slip. Once candidate generate the E-Slip he has to submit the same to the nearest State Bank Of india(SBI) branch after 24 hrs of generating the eslip.
  (d)How much time bank will take to update the fees. 24-48 hrs
  (e)Can we make the payment thrugh debit and credit card. Yes
15 Queries for Foreigner Students.  
  (a)What is the process of admission for foreign students? All foreign candidates can see the admission process in our prospectus available on jnuonline.in. Please see the checklist page in the prospectus for the registration. For any queries Please call us on our helpline number (1860 180 181_)
16 Other General Queries  
  (a) Where we can get date schedule of all india entrance examination for admission to programmes of study? You can get date and time schedule of all India entrance examination for admission to all programmes our in prospectus page number 77th,78th,79th and website www.jnuonline.in
  (b) Where and how can we register online? You can register online  on our website www.jnuonline.in. Before  fill application form read the instruction and prospectus carefully.
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